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F. A. Q.
Frequently Asked Questions
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1.) What is Web Hosting?
All domain names like www.yoursite.com have to be hosted in order to be seen on the internet. For a small fee, we provide you with the server space via an online account. Once activated, all you have to do is upload your web files to our server. Web hosting services keep your site up and running live 24 hours per day as long as your account is active.2. )Can I cancel the hosting account at any time?
Yes. We strive to give our customers the best services possible. If you have encountered a problem, we hope you will give us the chance to solve any issues you are experiencing. However, if at anytime you are ready to stop the hosting of your website, you simply request cancellation 7 days prior to your billing date and your account will be closed. Any remaining time is non-refundable.3.) Are there any restrictions in regard to what content I can host on your server?
Web Jett hosting accounts may be used for most legal commercial and non-commercial purposes. Web Jett does however specifically prohibit the use of our servers for the following:* IRC bots or servers
* the dissemination of SPAM
* Inflammatory or Hate sites
* adult or sexual content which is illegal in the United States of America
* providing tools for or acting as a launching point for attacks on network services internal and external
* hosting illegal content including but not limited to illegal software (WAREZ), illegal MP3s and other media, etcWeb Jett & Assoc. will be the sole arbiter as to what constitutes a violation of this provision & will be the sole arbiter as to what constitutes a violation of this provision.
SPAM:
The use of Web Jett's servers for unsolicited mass mailings or inappropriate Usenet postings by any customer is strictly forbidden. Violations of this policy will result in immediate account termination without warning, and the customer will be held legally responsible for the damages to Web Jett or it's service providers both monetary and in reputation. The use of any other service to make such a mailing or posting, with any reference to Web Jett or it's service providers services (including but not limited to mailboxes, autoresponders, and Web pages), shall also be grounds for account termination as described above. Malicious or threatening email is also prohibited. We reserve the right to immediately deactivate your use of our service if we discover such activity. Further, you agree to indemnify and hold us harmless from any claim resulting from your use or distribution of electronic mail services through the service provided through this Agreement. Anyone using our services for spamming will be immediately subject to a $250 cleanup/network abuse fee.Interactive 'chat' applications:
"Chat" applications may not be hosted on Web Jett's servers. For the purposes of this policy, a "chat" system is defined as a Web site or portion thereof that encourages visitors to post messages that are immediately viewable by other users, in order to engage in "real-time" conversation with other visitors at the same site. Java based "chat" clients which connect with chat servers not hosted by Web Jett are however permissible since they do not impact Web Jett web server loading.This policy has been instituted due to the rather severe impact "chat" scripts impose on a web server. An impact that if not restricted would adversely affect other accounts co-resident on the server. If you have specific needs to host a "chat" application, you are encouraged to contact our sales department to discuss alternative hosting options we may be able to offer.
Adult oriented sites:
Adult-oriented sites, designed for entertainment or commercial purposes, are not allowed on Web Jett's servers. Forbidden sites include those that provide access to pornographic materials, whether for free or for payment, regardless of whether adult verification is used or not.This policy has been instituted due to the disproportionately high traffic volume an adult oriented site generates. Such traffic patterns could unfairly bog down the web server to the detriment of other clients co-resident on the server. If you have a special need to host such a high traffic web site, contact our skilled sales staff, who in conjunction with our support staff, can hook you up with an affordable alternate hosting solution through another adult hosting service.
Server-side processes:
The installation or operation of any stand-alone, unattended server-side process (daemons) on Web Jett servers, is forbidden, except by special arrangement. This specifically includes IRC bots, clients, and other IRC-related processes. Use of such a process to accept network connections, for any purpose whatsoever, is expressly forbidden. Violation of this policy will result in immediate account termination without warning.Resource usage:
CGI scripts and programs are subject to resource limitations as set forth by this policy.CPU Time Used - 30 seconds
Number of Open Files - 32
Number of Simultaneous Processes - 8
Cron job interval - No one scheduled job should run more often than once every 2 hours
Repeated usage of a disproportionately large percentage of CPU time by any hosted site is forbidden. Violators will be warned of such violations and shall be required to remedy the situation within 48 hours of notification. Repeat offenders shall face the potential of account suspension without warning.Unacceptable content:
The following content may not be hosted on Web Jett's servers. This includes web pages including links and/or references to the following prohibited content:Pirated software (illegal duplication, distribution of licensed software)
Illegally distributed electronic music, including, but not limited to, illegally distributed MP3 files.
Hacking tools, programs, or archives
'Warez' sites (sites featuring 'cracks' to licensed software)
Adult oriented sites (see separate policy pertaining to this)
Violators of this policy may be subject to account termination as determined by the severity of the offense. Web Jett shall be the sole arbiter as to what constitutes a violation of this policy and what action should be taken.4.) Mailing list usage:
The standard mailing list features provided in conjunction with a Web Jett hosting account shall be used for low volume mailing lists only. Low volume is defined as lists with no more than 50 subscribers and no more than 50 posts to the list per day. Usage levels beyond this are discouraged unless prior arrangements have been made with Web Jett. Accommodation of higher volume lists may be limited and may come at additional cost. Web Jet's mailing list usage policy is aimed at protecting the server from excessive loading due to high mailing list volume. These measures are necessary to ensure the quality of web hosting services on any server are not compromised.5.) Add-on POP3 mailbox usage:
The additional POP3 mailboxes provided with some Web Jett's web hosting accounts are to be used only for members of your organization. Such mailboxes are not to be used for providing a free email service to the Internet at-large, nor are they to be used for resale purposes. All bandwidth and storage consumed by these additional mailboxes is charged against the bandwidth and storage quotas set for your level of web hosting account.6.) What methods of payment does Web Jett & Assoc. accept
We accept all major credit cards (must have confirmed address) and offer recurring payments via PayPal for Monthly, Quarterly, Bi-Annually & Annual intervals. We will also accept Echeck via PayPal (could take up to 4 days to clear) or a personal check. If a personal check is returned to us NSF, we do charge a $25.00 service charge.7.) If I register a domain through Web Jett & Assoc, will I be listed as its owner?
Any public domain registration that you purchase through us is owned by you. Our Registar is an ICANN Accredited Registrar that is used to register the domain on your behalf. Upon purchase you will be given a password and how to access the settings for your domain name. If you are not prepared to handle the purchase and annual renewal of a domain name, we can handle it for you for a small fee.8.) What are the name servers for a Web Jett Account? How do I change from my current hosting account?
Once you open your hosting account with us, you will need to point your Domain name servers to the Web Jett web Servers.
The Web Jett NAMESERVERS are:NS1.WEBJETT.COM
NS2.WEBJETT.COM9.) How quickly will my account be setup and activated?
All accounts are setup within 24 hours of receiving the initial order. You will receive a welcome email giving you your login name and password and your account will then be active and available for use. If you were also registered for a new domain name, as soon as your DNS (Domain Name Servers) or propagated by the network which usually takes 24-72 hours, you will be able to upload your site.10. )How Do I access the CPanel for changes to my hosting settings?
The CPanel control panel is accessed by pointing a web browser to http://www.yourdomain.com/cpanel. This is the server on which your account is hosted. This is where you can create email addresses, forwarders and other options associated with your account.. The username and password required to access this control panel is the main username and password assigned to the client and provided in your welcome email.11.) How do I create / access my webmail?
CREATE A NEW EMAIL ACCOUNT
Log into "CPanel" by pointing a web browser to http://www.yourdomain.com/cpanel and go to the category "E-Mail". Click "Manage Accounts". Create a new email such as; "whatever@yourdomain.com" and give it a password.ACCESS EXISTING EMAIL ACCOUNT
To access email by webmail, enter this address in your browser: www.yourdomain.com/webmail. (can also be access from CPanel)
1.) Enter your user name & password when prompted
2.) Click:"read mail using Horde"
3.) On the next screen click "LOG IN"
4.) Once in the mail control panel, look to the left navigation bar
5.) Click the + symbol to expand the details of your account
6.) Click additional + symbol(s) to find your different INBOXES
7.) Click INBOX to view all mail in that accountClick NEW MESSAGE to COMPOSE a new Email.
You can also go to "forwarders" and have that email address forwarded to your personal email address. The number of emails you are allowed is determined by which hosting account you open.
-OR-
You can also automatically configure Outlook Express to handle that account for you. Just go to the "Mail" in "CPanel" and select "Automatically Configure Outlook Express" next to that account. Your email must be set-up as noted above before choosing this option.
12.) Can I Publish my site with Microsoft Frontpage?
Absolutely. We can enable the Front Page Extensions for you or you can do it from your own control panel.
13.) How do I upload my files to the server?
You will need to point your Domain name servers to the Web Jett web Servers. They are:
NS1.WEBJETT.COM
NS2.WEBJETT.COMIf you have purchased a new domain name, it may take up to 48 hours to be propagate by the network. As soon as you see the Web Jett & Assoc. "parked page", you can then upload your site.
When you Publish your site to http://www.domainname.com you will be asked for the USER NAME and PASSWORD that we supplied you in your welcome email letter for your new account.Once you upload your site, you will need to delete the "parked page" that exists on your site. YOUR home page that you will be uploading is called "index.htm". The parked page is called "index.html". Navigate to www.yourdomain.com/cpanel. Log into "Cpanel" with your name and password. Open "Files". Open the file "public_html". Find the file "index.html" and click on the folder icon next to it to select it. Click Delete. You will now see your web site home page.
14.) How redundant are the servers you use?
Both your personalized nameservers and our anonymous nameservers are hosted on two separate servers operating on completely different networks. This ensures the highest availability DNS service. Your domain names will always be visible.Some hosts skimp and host both of your nameservers on one server. If that one server goes down, all of your DNS services would go offline, and no one would find your site. Our redundant configuration is not prone to such problems.
15.) Do you offer ASP as a scripting solution?
ASP is a scripting solution created by Microsoft and thus most fully supported by Windows based servers. Our servers are running RedHat Linux and thus do not include support for ASP. We are evaluating the addition of Windows based hosting solutions in the near future, so be sure to check back soon if ASP is important to you.16.) Do you support JSP and Java Servlets?
We support JSP and Java Servlets on select servers. Be sure to specify your needs for this technology when ordering to ensure you are allocated to one of the servers in our JSP capable farm.PHP is supported on ALL servers. PHP includes all standard modules and add-ons and marries wonderfully with MySQL. PHP is the preferred server-side scripting solution.
17.) Are any backup services provided by Web Jett & Assoc?
All data on all hosting services are backed up on daily, weekly and monthly rotations. All backups are maintained both on-site and off-site. These measures help to greatly protect your sites and data from disaster. You are still strongly encouraged however to maintain reasonable backups of your own critical data, where possible. Web Jett & Assoc. is in no way responsible for the data on your site. You should always keep a backup of all data.18.) Tell me about the data center.
All reseller accounts are hosted in a state-of-the-art carrier grade data center. This high tech facility boasts many impressive features including multiple and redundant Gigabit links to diverse backbone providers. Combined with BGP4 routing protocol, you can be confidant your site will be up and accessible to the web. This cutting-edge routing technology maximizes the benefit of our connections to these diverse providers, to ensure visitors to your site have the easiest time connecting to your site. Most web hosting providers depend on lines from a single provider which can be easily crippled by the inevitable routing and congestion problems on the net. With our diverse multiple points of entry, we are much less susceptible to these types of service problems.A sampling of our internet connectivity includes gigabit links from:
Time Warner
Verio
Williams
MFN
Allegiance
+ connectivity from Saavis and ELIAll links are running on average at less than 50% capacity.
In addition to the impressive connectivity, the data center boasts both UPS and dual diesel generator power backup to ensure that external conditions do not impact the operation of your server. The data center is staffed 24x7 to ensure rapid responses to any and all technical issues.
19.) What server hardware is Web Jett & Assoc. using?
The server arrangement uses state-of-the-art, highly optimized Pentium 4 and Xeon based servers. Each server is equipped with plenty of RAM and very lightly CPU loaded to ensure fast serving of your content. Inside our server farm, we run a 100 Mbps switched Ethernet, connecting finally to our high performance Cisco routers and our multiple high speed pipes to the net. Our servers run RedHat Linux and the award-winning Apache HTTP server software.20.) How do I close my hosting account?
If you choose to close your hosting account, please send an email to support@webjett.com 7 billing cycle date and we will cancel your account at your request. Prepaid hosting is non-refundable but your site will stay live until the end of your billing period unless you request otherwise.21.) What browsers are supported on your site?
We always recommend using the latest version of either Microsoft's Internet Explorer (IE) or Mozilla Firfox which have been fully released and are not in Beta or Pre-Release. We do our best to support these main browsers in their version 4 and above, although we recommend using IE 5 and above or Firefox 1.0.7.22.) Do you offer a CGI-BIN, and if so... what is a CGI-BIN?
YES, every account comes with a local CGI-BIN. A CGI-BIN is used to store CGI scripts. These scripts are used to generate online order forms, guestbooks, shopping carts, counters, etc. Every account has a Guestbook, Message Board, Form Mail and Counter pre-installed.23.) Will I be able to run my own CGI scripts?
Yes, you can install your own CGI scripts.
24.) Will you place any ads on my site?
No! Web Jett & Associates does not place advertisements on your web site. No banners, no pop-ups, etc.
25.) Do you offer a money back guarantee?
Yes! You should be satisfied with your web host. If for any reason you are not satisfied within your first 7 days of hosting. Cancel for a complete refund. Set-up, domain registration & design fees are non-refundable.
26.) Liability:
Web Jett & Assoc. is in no way responsible for down time either resulting from a users actions, or natural fluctuations in internet consistency. Web Jett & Assoc. will however, do everything within it's power to assure that each and every client site is up as consistently as possible. Web Jett & Assoc. is in no way responsible for the data on your site. We do keep backups of every site we host but we do not guarantee the usability of our backups. You should always keep a backup of all data.27.) Public Nature of Internet:
Please understand that all information submitted on the Hosting Account shall be considered publicly accessible. Important and private information should be protected/backed up by you. For example, we are not liable for protection or privacy of electronic mail or other information transferred through the Internet or any other network provider that you may use. A good rule to remember is "nothing is anonymous" on the internet.Registered Domain names will publicly list your full name, address, phone number and email address. We do offer
Private Registration which will mask your personal information with a proxy service.28.) Misc: Chargebacks/Arbitration/Attorney's Fees/Returned Checks
There is a $50 fee for any illegitimate chargebacks placed against us. Any illegitimate chargebacks or threatened illegitimate chargebacks are grounds for immediate account cancellation.If Web Jett & Assoc. collects any payment due at law or through an attorney at law or under advice there from or through a collection agency, or if Web Jett & Assoc. prevails in any action to which the Customer and Web Jett & Assoc. are parties, Customer will pay all costs of collection, arbitration and litigation, including, without limitation, all court costs and Web Jett & Assoc. reasonable attorneys' fees.
If any check is returned for insufficient funds Web Jett & Assoc. may impose a processing charge of $25.00.
29.) How do I get Technical Support?
We are here to assist you. If at anytime you need help with the purchase of any of our services or for an existing domain or hosting account, feel free to email us at support@webjett.com or call us at 707-WEB-JETT.
Technical Support hours are Monday thru Saturday 8:00am EST -8:00pm EST.
Web Jett & Assoc. reserves the right to modify these policies at any time.
Your continued use of this service constitutes acceptance.
